Paper I
FOR: CXO · BOARD · CDO
Your Industry Is Being Rebuilt. Are You Leading It?
The converging pressures across BFSI, Telecom, and Retail. The AI-native benchmark. The shrinking window for acting from a position of strength.
What we know, we publish.
No theory without production proof. What's working, what's breaking, and what's next, from production deployments across APJ.
Perspectives
Required reading for the enterprise building its AI workforce.
Paper II
FOR: CTO · CDO · HEAD OF AI
Your Industry Is Being Rebuilt. Here's How.
AI coworkers, Role Cards, earned autonomy, and the Crawl-Walk-Run operating model. No theory without production proof.
Paper III
FOR: STRATEGY · CIO · VENDOR SELECTION
Frontier Systems Integrators
Why the traditional delivery model is structurally breaking in the AI era, and what enterprises should evaluate in an AI transformation partner.
Case studies
The proof is in production. Real deployments. Real numbers. No sandboxes.
INDONESIA · Telecommunications
A leading Indonesian telco transforms customer experience with Neo, OBZ's enterprise AI Coworker platform
How OneByZero deployed Neo, its enterprise AI Coworker platform built on Amazon Bedrock with Anthropic's Claude Sonnet, to power 50+ automated customer journeys, including agent-assist and voice, for one of Indonesia's largest telcos, serving approximately 95 million subscribers.
- 7× improvement in chatbot NPS, from an average of 4 to 30
- 92% First Contact Resolution, up from 59%
- 34% reduction in agent ticket handling costs
PHILIPPINES · Telecommunications
PLDT and Smart achieve 93.7% social media automation with Airyn, OBZ's GenAI-powered Auto-Wall Responder
How OneByZero deployed Airyn, a GenAI-powered Auto-Wall Responder built on Amazon Bedrock with Anthropic's Claude Sonnet, to automate social media customer engagement at telco scale, in English, Tagalog, and Taglish.
- 93.7% automation rate on public-facing social media responses
- 2.6× increase in customer engagement across live channels
- ₱3.38M in annualised cost savings delivered
Press releases
News, awards, and milestones from OneByZero.
Partnership8 September 2026
OneByZero and AWS sign Strategic Collaboration Agreement to scale governed AI Coworkers across APJ
OneByZero signs a Strategic Collaboration Agreement with AWS to accelerate the deployment of governed, production-grade AI coworkers across Asia Pacific and Japan.
Leadership25 August 2026
OneByZero appoints Jayesh Ghatge as Vice President, GTM and Portfolio Management to accelerate enterprise growth across APJ
OneByZero names Jayesh Ghatge Vice President, GTM and Portfolio Management, to lead go-to-market and portfolio management across APJ and deepen strategic client and AWS ecosystem relationships.
Coming soon
Signal by OBZ
Our thinking on AI-native transformation, sent monthly to CDOs, CTOs, and transformation leaders across APJ.
First Issue
Coworker uptime vs human team benchmarks across 5 live deployments.
Coming Up
Cost-per-resolved query: AI coworker vs contact centre. BFSI and Telco.
Start here. The rest gets easier.
The enterprises that act in the next 12 months will be impossible to catch. The Frontier Book is where to start, the case for governed AI workforce transformation, built from production deployments across APJ.
