CX Agent / Chatbot
MAYA
Every channel, one conversation.
Maya handles customer inquiries across channels with empathy, speed, and zero handoff friction — picking up context wherever the customer left it.
How they are governed
Maya works inside a Role Card. Scope, permissions and escalation rules are set before go-live. Forbidden actions are enforced in code, not policy.
- Autonomy tier
- Assist. Executes within approved guardrails and escalates anything uncertain for human review.
- Human Principal
- A named person owns performance and approves scope. Every AI Coworker reports to a human.
- Off limits
- No commitments on billing, credit or compensation. No responses on legal, regulatory or safety matters.
- Audit
- Every classification, response and escalation logged. SOC 2 Type II compliant.
Built on 
Runs natively inside your AWS environment. Not ours.
Amazon Bedrock · Anthropic's Claude Sonnet
Amazon SageMaker
AWS Glue
Amazon Athena
Amazon QuickSight
Deploy them
Maya is pre-built, pre-tested and pre-governed. Deployment is configuration, not construction.
Typical time to production: four weeks.
What we need from you
- Channel and CRM access
- Brand voice and persona guidelines
- Escalation rules and VIP definitions
- Your named Human Principal
